Tedata customer service upgrade request

I have been loyal a customer to TEDATA as long as I can remember, never thought of replacing it with another ISP for the quality and the speed of its services, unluckily, there have been many drops in the connection for some unknown reason, browsing speed was becoming too slow to start considering using dial-up again, downloads are rarely complete ... etc.

What was that for?! They changed the DNS server for the 2nd time without any notice to their customers, making them experience the worst ADSL internet ever.

What we need?
[1] Just a notice by whatever means, they got our regular emails, they got our phone numbers, they got our addresses, we are just requesting a notification to whatever expected drop in the service before/whenever this happens, just to know nothing is wrong with our routers/computers.

[2] If they are not sending such notice, they should at least answer the phone "19777"

Another point:
The billing system is so unpredictable for the customers. For example my bill is released by the 22nd of every month, sometimes they cut the service by the 24th, and some other time they extend the service without me paying anything for 3 months and ask me for all 3 months fees at once. They should do better, automatic billing systems, online payments .. etc.

Please join us in requesting a better customer care than what we have been experiencing lately, for the sake of the customers and the sake of a branded ISP company.

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Latest Signatures

14 December 201550. Sultan Mohammad
I support this petition
22 October 201549. Mahmoud Lucas
I support this petition
14 October 201548. Rami Huerta
I support this petition
14 August 201547. Mounib M
I support this petition
24 July 201546. Youssef S
I support this petition
12 June 201545. Carol P
If Orbit can do online payments, why cant you
27 April 201544. Alaa Novak
I support this petition
22 March 201543. Mazamezo Jarvis
thanks
02 January 201542. Marwan S
I support this petition
06 May 201441. Ahmad O
customer for 4.5years
20 April 201440. Shereif O
I support this petition
14 April 201439. Mohammad R
I support this petition
11 February 201438. Marwan Barnes
I support this petition
11 March 201337. Magdi Abdulazizm
I support this petition
11 March 201336. Abd Elrahmans
I support this petition
08 November 201235. Abdu K
I support this petition
07 September 201234. Ziad Abouw
i have experienced bad dsl for over 2 month without knowing that the dns changed
19 June 201233. Amer W
i agree strongly
12 June 201232. Miray Davies
the company should not extend the service after the subscribtion is over and then ask the client for the fees of something that he/she did'nt ask for!!! no one is willing to pay for soming they did'nt ask for!!!
18 December 201131. Mahmoud Edwards
problem
26 May 201130. Kamal Cherry
I support this petition
10 April 201129. Hany Mounirf
very Good speed ... very bad customer service
27 January 201128. Dsncnslt Larson
I support this petition
28 September 201027. Moustafa Nash
012
11 August 201026. Mohamed Lindsey
I support this petition
22 December 200925. Mahmoud Benton
I support this petition
09 August 200924. H Hh
I support this petition