Stop the Bad Customer Service at PhantomEFX sign now

We, the undersigned, wish to object to the substandard customer service that loyal fans are currently being subjected to. As avid and passionate supporters of PhantomEFX products, and good customer service, we react strongly to rude, condescending or uncaring remarks made to us. In particular, we feel we have been repeatedly subjected to poor customer service by the Administrator of your new forum and your Casino Manager.

We believe that poor customer service can hurt PhantomEFX's bottom line and ultimately make it harder to continue to put out the great products that make the undersigned such fans of your company. We vehemently ask that we be respected as customers, and that the above mentioned Administrator and Casino Manager be removed from public interaction until such time as they have had proper training in good customer service. Only then should they be reintroduced to the front lines of customer service, as well as being monitored to maintain a level of excellent quality customer service.

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Goal
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Latest Signatures

  • 29 October 201550. Debra W
    В
  • 18 July 201549. Deb P
    I support this petition
  • 05 July 201548. Annie Baker
    I support this petition
  • 28 March 201547. Angie W
    I support this petition
  • 21 January 201546. Gayla S
    I AM UPSET THAT THE NEW CASINO WAS NOT TESTED BETTER TO SEE IF IT WAS COMPATABLE WITH NEWER COMPUTERS VIDEO CARDS ECT. THE TEST WAS NOT ACCURATE ENOUGH TO TEST O SEE IF WE COULD PLAY ONLINE ! ALL OF THIS SHOULD HAVE BEEN TAKEN INTO CONSIDERATION AND FIXED
  • 04 January 201545. David D
    I support this petition
  • 20 September 201444. Cheryl M
    They should take lessons from Bryan. Has been so helpful, kind, curteous and very quick in his responses.
  • 05 June 201443. Cheryl M
    I support this petition
  • 10 May 201442. Jennifer Snow
    I agree with the above statements. I love Phantom and want the company to thrive, and fear if the customer service level by these individuals is not improved it will cost the company many customers.Not everyone who buys these games has the history we do.
  • 11 March 201441. Reichy Marsh
    You should be ashamed of putting out a product that borders on consumer fraud, if not fraud, and then on top of that allowing the worst consumer service I've seen for anything I have ever bought for my computer. In particular allowing Justin to set up his
  • 22 October 201340. David D
    I support this petition
  • 09 February 201339. Deborah N
    I support this petition
  • 14 January 201338. Geri Sellers
    I was told by your on line support person that my old graphic card WOULD NOT WORK even with the driver update and to wait the 2 weeks to play, I took him at his word and bought a new card to play and guess what he lied through his teeth when he told me th
  • 30 August 201237. Cathie R
    I support this petition
  • 07 April 201236. Amber Morganb
    I support this petition
  • 06 February 201235. Barbcat Poole
    This has been a nightmare for me, 3 computers that all passed the test. Bryan V is new here so in defense of the others (who I have not posted to) something to be said for a new prospective. We are certainly not all computer geeks and only want to play! I
  • 03 November 201134. Mark J
    PhantomEFX has the worst C/S I have ever seen.
  • 24 May 201033. Daniel B
    I support this petition
  • 19 December 200932. Kathi Small
    I agree that in the past, the customer service has been sorely lacking. There are times I would pm someone to ask a question for fear of getting slammed in the lobby. I also have seen almost rude answers to peeps questions on the forum. The one bright spo
  • 18 October 200931. Susan H
    customer service has gone from bad to almost nonexistent since Aaron removed himself from the board. I've lost faith in this company and doubt I'll purchase anything more.
  • 03 August 200930. Sis Sanders
    I support this petition
  • 10 July 200929. Steven Millingtonakab
    first and formost get a 800 # im sick of paying ot get your problems worked out ....... and REALLY can we have more then one choice as a casino host.... i bet you 10 to 1 with a an extra casino manager the current one woudlnt be so popular.....
  • 10 December 200828. Howard R
    I support this petition
  • 04 November 200827. Kenyatta B
    I do not like the attitude that Phantom has regarding refunds on tournaments when the game crashes, mysteriously when I was playing 250,000,000 dw and 50,000,000 dw....they dont care. I have yet to buy the new games because of all of the problems......
  • 20 October 200826. Dave M
    Games are great. Tech support and customer service are lousy. When you report a problem, its your fault, not the company or games.
  • 30 August 200825. Joe P
    I support this petition
  • 10 December 200724. Leslie B
    Sent an email to support 9/5/08 and got a poor reply this week (2 weeks to respond with an unsatisfactory response)

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Regina SandovalBy:
AnimalsIn:
Petition target:
PhantomEFX

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