Samsung Video Tearing - LN-Txx42H/53H sign now

We, the undersigned, are either owners or soon-to-be owners of your latest generation of HDTV LCD Screens (LN-Txx42H/53H).

We have discovered an issue with your screens which is referred to as video "tearing". This defect is best described as a "thin line" or "ripple" across the screen, where the image above and below it are refreshing at different points.

This problem is seen at 480p, 720p, and 1080i from different sources (HD Satellite, HD Cable, DVD, Xbox, PS3, Wii) and with both HDMI and Component connections. The problem is worst at 480p and 720p, which are both resolutions your screens are claimed to handle.

We know for a fact that these problems have been brought to the attention of your Tier1 and Tier2 customer services representatives. We also know that a nearly identical problem was reported 2 years ago in the UK for the LExxR41/51, a set made by Samsung UK, and that eventually a firmware update was released which eliminated the tearing. We would like to know exactly what Samsung's view is on this problem, and how it is going to be rectified, for current, and future owners of this set!

More discussion of this problem, along with screenshots and video, can be seen here.

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Goal reached !
100 / 100

Latest Signatures

  • 27 December 2015100. Ted H
    TV Model Number LNT-3253H Date Purchased June 2007 (e.g. resolution/input problem occurs at) tearing problem
  • 22 December 201599. Tim G
    TV Model Number Samsung LN-Txx42H/53H LCD TV (e.g. resolution/input problem occurs at) FIX IT
  • 16 December 201598. Matt H
    TV Model Number LN-T4042H Date Purchased 06/13/2007 (e.g. resolution/input problem occurs at) 480p and 720p sources over HDMI and component inputs Link to screenshot/video of tearing, if possible (Use only your OWN examples) <a href="http://www.mattho
  • 12 December 201597. Kevin L
    I support this petition
  • 11 December 201596. Christopher L
    I support this petition
  • 10 November 201595. Nathan T
    I support this petition
  • 28 October 201594. John M
    I support this petition
  • 15 October 201593. Peter C
    TV Model Number LN-T3242H (e.g. resolution/input problem occurs at) Waiting for this problem to be resolved before I buy the set
  • 14 October 201592. Mike B
    I support this petition
  • 11 October 201591. Don T
    I support this petition
  • 27 August 201590. Max Lindsey
    TV Model Number LNT4642H Date Purchased July 15 2007 (e.g. resolution/input problem occurs at) tearing
  • 21 August 201589. Jamie H
    TV Model Number LN-T4042H Date Purchased May07 (e.g. resolution/input problem occurs at) Picture Tearing and Mute issues
  • 19 August 201588. Adam H
    I support this petition
  • 13 August 201587. Brad A
    TV Model Number LN-T4053H Date Purchased May 2007 (e.g. resolution/input problem occurs at) The tearing issue occurs on both HDMI and component inputs. I see it while watching cable TV, DVDs, and playing video games.
  • 11 July 201586. Jason K
    I support this petition
  • 18 June 201585. Daniel Ball
    TV Model Number LN-T4042H Date Purchased 6/29/07 (e.g. resolution/input problem occurs at) HDMI, 720p while playing PS3 games Link to screenshot/video of tearing, if possible (Use only your OWN examples) <a href="http://www.youtube.com/watch?v=26uNDnV
  • 28 May 201584. John H
    TV Model Number LN-T4053H (e.g. resolution/input problem occurs at) Tearing
  • 22 May 201583. Aaron C
    TV Model Number LN-T3253H Date Purchased 03/2007 (e.g. resolution/input problem occurs at) A horizontal line scrolls up about three inches from the bottom of the screen itermitently. My input devices are a Xbox 360 and Philips progressive scan DVD player
  • 10 May 201582. Fabio I
    I support this petition
  • 24 March 201581. Oliver C
    I support this petition
  • 21 March 201580. Robert T
    TV Model Number LN-T4042H Date Purchased 3/30/2007 (e.g. resolution/input problem occurs at) Tearing Issue
  • 18 March 201579. Jerry Guzman
    TV Model Number LN-T3242H Date Purchased May-2007 (e.g. resolution/input problem occurs at) Tearing Problems in 720p! Need this FIX samsung!
  • 09 March 201578. Joel P
    I support this petition
  • 28 February 201577. Todd M
    TV Model Number LN-T4042H Date Purchased 07-13-07 (e.g. resolution/input problem occurs at) As described in petition
  • 20 February 201576. Raymond D
    TV Model Number LN-T3242H (e.g. resolution/input problem occurs at) allready had mobo swapped out
  • 12 February 201575. Eric S
    I support this petition
  • 01 February 201574. Enrique L
    TV Model Number ln-t4042h (e.g. resolution/input problem occurs at) Really bad tearing issue through component, had techs replace the"the mother board" and still having the same issue. A tech is coming back on 7/11/07 to replace the LCD pannel and "the m

browse all the signatures

Raquel CarterBy:
International PolicyIn:
Petition target:
Samsung Electronics USA

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