Quality of Mandrakelinux products sign now

Jacques Le Marois,President, Co-founder - [email protected]
Franзois Bancilhon, CEO
Gaлl Duval, Co-founder - [email protected]

CC : Rйgis Wira, Quality Insurance Director - [email protected]

Date : 27/09/2004
Subject : Quality of Mandrakelinux products

Permanent URL and Mandrakesoft's answer :

----- version franзaise plus bas -----

Dear Sirs,

As users and often sales promoters of Mandrakelinux products, we are asking ourselves some questions on Mandrakesoft's strategy regarding its products.

The development model based on Cooker is efficient but we think the time is too short between the split of Cooker's branch and the release of Community versions.

We can understand that the development of free softwares is fast and that you want to be at the top of this progress, but being so close of new versions of softwares is having damaging effects to the final quality.
Releasing a new official version every 6 months doesn't give your development team much time to give a real added value to the distribution, thru R&D and improvement of home-made Mandrakelinux tools.

Wouldn't it be more reasonable to take the release process to a 9 months cycle ?

Your quality team would have more time to achieve things and give the product a more professionnal look and feel.
Maybe another solution would be to freeze new softwares versions sooner, and give more time to work on stabilisation, peripherals compatibility and thus improve the overall quality ?

Initialy, the Community version was ideal for those who want the 'latest and greatest' features as soon as available.
With a potential higher number of users, Community versions reduce risk of problems like the one that happened to LG CD-ROM drives in Mandrakelinux 9.2.
It seems now that Community versions are just becoming another Release Candidate, with quiet a lot of problems still in there.

As published in this webpage http://www.mandrakelinux.com/fr/pr-releaseprocess.php3, the 10.0 Official version had to be released 2 or 3 months after 10.0 Community.
Finally 10.0 Official was released just one month after 10.0 Community ; the brand new 2.6 kernel would have probably needed more time.
The official roadmap between 10.1 Community and 10.1 Official also gives only a 6 weeks interval.

This persistent impression of not fully polished products does not improve Mandrakelinux products' image and move lot of users and Club members to some others concurrent solutions.

While waiting your response to this letter, freely yours


A : Jacques Le Marois,Prйsident, Co-fondateur - [email protected]
Franзois Bancilhon, Directeur Gйnйral
Gaлl Duval, Co-fondateur - [email protected]

CC : Rйgis Wira, Directeur Assurance Qualitй - [email protected]

Date : 27/09/2004
Concerne : Qualitй des produits Mandrakelinux.

Adresse permanente et rйponse de Mandrakesoft : http://users.skynet.be/fa246001/mandrake_open_letter.html


Utilisateurs et bien souvent promoteurs des produits Mandrakelinux, nous nous posons des questions sur la stratйgie suivie par Mandrakesoft concernant ses produits.

Le modиle de dйveloppement basй sur Cooker est efficace mais le laps de temps entre la sйparation des dйveloppements de Cooker et la sortie des versions Community et Official nous semble trop courte.

Nous comprenons que le dйveloppement des logiciels est rapide dans le monde libre et que vous voulez кtre а la pointe de ces progrиs, mais le fait d'кtre trop а la pointe nuit pour le moment а la qualitй finale.
Le fait de sortir une nouvelle version officielle tous les 6 mois ne permet guиre а vos йquipes d'apporter une rйelle valeur ajoutйe а la distribution via le dйveloppement et l'amйlioration des logiciels "maison" Mandrakelinux.

Ne serait-il pas souhaitable de rallonger cet intervalle, pour le porter par exemple а 9 mois ?

Votre йquipe qualitй aurait alors plus de temps pour finaliser les choses et donner un aspect plus professionnel au produit.
Une autre piste pourrait кtre de figer les nouvelles versions des logiciels plus tфt, afin d'avoir plus de temps pour travailler а la stabilisation, la compatibilitй des pйriphйriques et donc augmenter sensiblement la qualitй finale.

A l'origine, la version Community йtait idйale pour ceux qui veulent les derniиres et meilleures fonctionnalitйs dиs leur disponibilitй.
Elle permet entre autre, via un plus grand nombre d'utilisateurs, de minimiser le risque d'un problиme comme celui survenu sur les lecteurs de Cd-rom LG avec la Mandrakelinux 9.2 Finale.
Or, il apparait de plus en plus que la version Community devient une Release Candidate supplйmentaire, contenant encore bon nombre de problиmes.

Comme indiquй dans sur la page http://www.mandrakelinux.com/fr/pr-releaseprocess.php3, la version 10.0 Official ne devait sortir que "deux ou trois mois aprиs Mandrakelinux 10.0 Community".
Elle n'est finalement sortie qu'а peine un mois aprиs la sortie de la 10.0 Community ; le passage au noyau 2.6 aurait probablement mйritй plus de temps.
Le planning officiel pour la sortie de la 10.1 Official ne semble йgalement prйvoir que 6 semaines а partir de la sortie de la 10.1 Community.

Cet impression persistante de produits non totalement finis ne contribue pas а l'amйlioration de l'image des produits Mandrakelinux et dйtourne nombre d'utilisateurs et membres du Club vers d'autres solutions.

En espйrant que vous donnerez rйponse а cette lettre ouverte, librement vфtre

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Goal reached !
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Latest Signatures

  • 24 December 2015200. Colin C
    Please, Please, Delay the release of 10.1 there are at least three major issues. Frustrated people will not buy your software. MandrakeClub Member ? No
  • 28 November 2015199. Vrignaud B
    I support this petition
  • 24 November 2015198. Jazzbass French
    I support this petition
  • 23 November 2015197. Alain Leb
    Client Country France MandrakeClub Member ? No
  • 17 November 2015196. Raison Guzman
    I support this petition
  • 24 October 2015195. Madier Shannon
    Je suis d'accord pour une meilleur finition des produits Mandrake. Mкme des pйriphйriques qui selon sont certifiйs pour fonctionner sous linux ne peuvent pas кtre installй correctement ou il faut faire une dizaine de manipulations Country France MandrakeC
  • 28 September 2015194. Doe Stevens
    I support this petition
  • 14 August 2015193. Pascal L
    I support this petition
  • 02 August 2015192. Grard S
    I support this petition
  • 02 August 2015191. Dehez Koch
    May be it would be a good idea to separate the community development and the stable release development (1 per year) Country BELGIUM MandrakeClub Member ? No
  • 13 July 2015190. Nicolas R
    I support this petition
  • 02 July 2015189. Gaetan L
    La qualitй avant tout !!! Country France MandrakeClub Member ? No
  • 24 June 2015188. Nagre Anthony
    I support this petition
  • 04 May 2015187. Ivan Gpeteranq
    i totally agree with the letter, prefer better quality than faster releases Country Mexico MandrakeClub Member ? No
  • 17 March 2015186. Marcq W
    Je suis tout а fait daccord avec cette lettre. Autant la Mandrake m'avait йnormйment plu, autant le passage а la 10.0 (communoty puis offcial) ont йtй un cauchemar et je suis trиs vite revenu sur la 9.2 tellement la 10.0 bugguй. J'espиre que Mandrakesoft
  • 12 February 2015185. Dimitri B
    I like Mandrake, but I want see a more solid Bug Fixing and tracking Use Mantis is well start Country Italy MandrakeClub Member ? No
  • 21 January 2015184. Loiseau Cabrera
    10.1 CE is no more than a RC with multiple bugs Country France
  • 20 December 2014183. James Armstrong
    Totaly agree Country Australia
  • 18 December 2014182. Eric V
    I support this petition
  • 29 November 2014181. Robrecht Padilla
    futur ex-utilisateur de Mandrake :-( Country France MandrakeClub Member ? No
  • 04 November 2014180. Frdric H
    silver member... and now on fedora. Country France MandrakeClub Member ? No
  • 25 October 2014179. Frederic C
    I support this petition
  • 20 September 2014178. Jose B
    I support this petition
  • 02 August 2014177. Fabre C
    I support this petition
  • 24 June 2014176. Rousseau Roberson
    I support this petition
  • 21 June 2014175. Martin Cowan
    I support this petition
  • 20 June 2014174. Pierre A
    la 7.2 la 8.2 la 9.2 ont йtй d'excelent produits ce qui montre que le delai de maturation de vos releases et de plus de six mois. Country france MandrakeClub Member ? No

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