Petition to Address Bugs in Sprint Mogul Firmware sign now

We, the undersigned, would like to request that Sprint PCS work with HTC to make possible the release of an update for the 6800 Mogul firmware. The current firmware version 2.09.651.3 has exhibited numerous bugs.

First, the bluetooth performance on the Mogul has been sub-par at best. There have been numerous incidents of the bluetooth connection being full of static at short distances, and sometimes dropping the connection all together. The other major issue being the volume of the bluetooth through over a dozen tested earpieces is simply too low.

Reference: http://forums.buzzaboutwireless.com/baw/board/message?board.id=SmartPhones&thread.id=679

Second, the new firmware update destroyed the physical keypad function with programs such as Windows Live Search, On Demand, and other NET 2.0 applications. This was not present in the original Sprint firmware for this device and needs to be corrected immediately.

Reference: http://forums.buzzaboutwireless.com/baw/board/message?board.id=SmartPhones&thread.id=913

Third, there are numerous other general bugs in the firmware. The camera takes a few long seconds to capture a picture from button press to recording of the image, making photo taking difficult without keeping still for 3-4+ full seconds. Sprint TV also should be supported on this device, as it is going to be on the upcoming HTC vogue.

Fourth, we propose that there were deceptive marketing tactics used in the launch of this device. Sprint.com clearly listed this device as GPS enabled and stores clearly had the device marked on spec sheets and stickers as compatible with Telenav, insinuating built-in GPS capabilities. The MSM7500 chipset in the Mogul supports GpsOne capabilities, and we request these be enabled for GPS capabilities.

Finally, there is a major issue with the RAM on this device. Over time RAM will slowly drop from its base number, approximately 24mb off a reset, to approximately 10mb in some cases. There is clearly a bug in the firmware or operating system that is not freeing up RAM once it is release by closing a program. There is clearly no reason for this problem, and it makes the function of this device clearly impeded as performance becomes extremely sluggish, and then requires a reset to regain this lost RAM.

We, the undersigned, request a firmware update be released before the end on this calendar year to address some of these severe issues with this device. Most of these problems have been apparent since the device launch and we feel cheated by the sheer price of this device versus the hindrance of functionality.

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Goal
850 / 1000

Latest Signatures

  • 13 December 2015850. Taylor I
    I support this petition
  • 10 December 2015849. Jonathan N
    I support this petition
  • 25 November 2015848. Charles Av
    I support this petition
  • 23 November 2015847. Shibu Jones
    Fix the bugs now!!!!
  • 15 November 2015846. Brian N
    Alarm is buggy as well
  • 14 November 2015845. Bryan L
    I agree with the petition and have not been happy with the performance of this device.
  • 13 November 2015844. M W
    I support this petition
  • 12 November 2015843. Naeem H
    Crippled device without Bluetooth fix and memory leak error correction
  • 10 November 2015842. Greg M
    I support this petition
  • 02 November 2015841. Robert K
    I support this petition
  • 29 October 2015840. Anthony S
    junk
  • 15 October 2015839. Mark J
    Please fix the problems
  • 14 October 2015838. Bradley K
    I support this petition
  • 04 October 2015837. Robert R
    I support this petition
  • 03 October 2015836. Fitzroy D
    I support this petition
  • 03 October 2015835. Ronnie V
    I support this petition
  • 30 September 2015834. Raul Mays
    I support this petition
  • 30 September 2015833. Ken L
    I support this petition
  • 13 September 2015832. Michael W
    I support this petition
  • 03 September 2015831. Thomas E
    I support this petition
  • 02 September 2015830. Chanel P
    I support this petition
  • 24 August 2015829. Sair O
    I support this petition
  • 27 July 2015828. David Downs
    This device is expensive and these bugs are costing me headaches and time! Fix it!
  • 21 July 2015827. Selliott Good
    I support this petition
  • 16 July 2015826. Dung N
    I support this petition
  • 16 July 2015825. Richard K
    I support this petition
  • 10 July 2015824. Kevin F
    I support this petition

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Pauline RiversBy:
Nature and EnvironmentIn:
Petition target:
Sprint PCS

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