End the Rudeness of the Employees of the Society of Transport of Montreal sign now

La Sociйtй de Transport de Montrйal,

Des milliers de citoyens de Montrйal utilisent le bus et de mйtro pour aller а l'йcole et la maison, au travail et а courir les courses de tous les jours. La STM a йtй en grande partie de Montrйal depuis des annйes, et les gens de Montrйal ont toujours йtй choquй par l'horrible attitude des personnes qui travaillent pour l'entreprise.

Un grand nombre de vos conducteurs de bus, les vendeurs de billets et les gardiens l'ont dit trиs impoli de choses pour beaucoup de rйsidents de Montrйal, et moi, pour un, je suis trиs offensй а leurs attitudes. J'ai mкme voir les touristes йtant parlйes а l'irrespectueux des moyens tout le temps. Ces attitudes sont trиs perturbateurs et blessants pour le patient et la volontй des clients qui, de grиve aprиs grиve, obtiennent peu ou pas de satisfaction du service fourni.

Une autre question qui est trиs irrespectueux est l'utilisation du franзais comme seule langue parlйe par STM. Beaucoup de gens а Montrйal ne parlent pas le franзais, soit parce que ils ont dйmйnagй dans cette ville de quelque part oщ les gens ne parlent pas le franзais ou parce qu'ils n'ont pas grandi dans un foyer franзais. De nombreux touristes visitent Montrйal, et ils ne parlent pas le franзais ou l'autre. C'est une grande gкne et il devrait кtre amenй а engager des employйs qui parlent les deux anglais et en franзais.

Sil vous plaоt prendre l'avis des citoyens de Montrйal au sйrieux et de les mettre en pratique. Pendant des annйes, nous avons tolйrй l'horrible attitudes des employйs de la STM, mais maintenant les gestes blessants STM que les travailleurs ne seront pas lettre morte.

Les citoyens de la ville de Montrйal

The Society of Transport of Montreal,

Thousands of citizens of Montreal use the bus and metro to go to and from school, work, and to run everyday errands. The STM has been in a big part of Montreal for years, and the people of Montreal have always been offended by the horrible attitude of the people who work for the company.

Many of your bus drivers, ticket salespeople and custodians have said very rude things to many residents of Montreal, and I, for one, am very offended at their attitudes. I even see tourists being spoken to in disrespectful ways all the time. These attitudes are very disruptive and hurtful to the patient and willing customers who, strike after strike, get little or no satisfaction from the service provided.

Another issue that is very disrespectful is the use of the French as the only language spoken by STM workers. Many people in Montreal do not speak French, either because they moved to this city from somewhere where the people dont speak French or because they did not grow up in a French household. Many tourists visit Montreal, and they do not speak French either. This is a big annoyance and it should be looked upon to hire employees that can speak both English and French.

Please take the opinions of the citizens of Montreal seriously and put them into practice. For years, we have tolerated the horrible attitudes of the employees of the STM, but now the hurtful gestures that STM workers do will not go unheeded.

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Angelia DickersonBy:
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Society of Transport of Montreal


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